Fabriqa d.o.o. 
Avenija Dubrovnik 16, 10020 Zagreb, Croatia 
E-mail: info@fabriqa.hr 
Web: www.fabriqa.hr 

(hereinafter referred to as the “Fabriqa”, “we”, “us”, or “our”) 

 

  1. General Information

Fabriqa respects your privacy and is committed to protecting your personal data in accordance with applicable laws of the Republic of Croatia and the European Union, including the General Data Protection Regulation (GDPR). 

This Privacy Policy explains how we collect, use, process, and protect your personal data when you: 

  • visit our website,  
  • submit an inquiry or request a quotation,  
  • purchase our products,  
  • communicate with us,  
  • subscribe to our newsletter,  
  • or otherwise interact with our services.  

 

  1. Data Controller

The controller responsible for processing your personal data is: 

Fabriqa d.o.o. 
Avenija Dubrovnik 16 
10020 Zagreb 
Croatia 

E-mail: info@fabriqa.hr 

 

  1. Personal Data We Collect

Depending on your interaction with us, we may collect the following categories of personal data: 

Identification and Contact Information 

  • full name,  
  • company name,  
  • address,  
  • e-mail address,  
  • telephone number.  

Order and Project Information 

  • requested products,  
  • dimensions and specifications,  
  • materials and color selections,  
  • delivery information,  
  • project-related communication.  

Technical and Website Usage Data 

  • IP address,  
  • browser type,  
  • device information,  
  • website interaction data,  
  • cookies and analytics data.  

Marketing Data 

  • newsletter subscription preferences,  
  • marketing consent preferences.  

 

  1. Purpose and Legal Basis for Processing

We process your personal data for the following purposes: 

  1. a) Responding to Inquiries and Preparing Quotations

To communicate with you and prepare customized offers. 

Legal basis: pre-contractual actions and legitimate interest.  

  1. b) OrderFulfillmentand Customer Service 

To process orders, arrange production, delivery, invoicing, and customer support. 

Legal basis: performance of a contract and legal obligations. 

  1. c) Legal and Accounting Obligations

To comply with tax, accounting, and other legal requirements. 

Legal basis: compliance with legal obligations. 

  1. d) Website Improvement and Analytics

To improve website functionality, security, and user experience. 

Legal basis: legitimate interest and consent where required. 

  1. e) Marketing Communications

To send newsletters, updates, or promotional content where consent has been provided. 

Legal basis: consent. 

 

  1. Sharing Personal Data

We may share personal data with trusted third parties only where necessary, including: 

  • delivery and logistics providers,  
  • payment service providers,  
  • IT and website service providers,  
  • accounting and legal advisors,  
  • marketing and analytics providers.  

All third parties are required to process personal data securely and in accordance with applicable data protection laws. 

We do not sell personal data to third parties. 

 

  1. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, including: 

  • fulfillment of contractual obligations,  
  • legal, tax, and accounting obligations,  
  • dispute resolution,  
  • enforcement of legal rights.  

Marketing-related data is retained until consent is withdrawn. 

 

  1. Your Rights

Under applicable data protection laws, you have the right to: 

  • access your personal data,  
  • request correction of inaccurate data,  
  • request deletion of personal data,  
  • restrict processing,  
  • object to processing,  
  • request data portability,  
  • withdraw consent at any time,  
  • lodge a complaint with the competent supervisory authority.  

Requests regarding personal data may be sent to: info@fabriqa.hr  

 

  1. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and user experience. 

Cookies may include: 

  • essential website cookies,  
  • analytics cookies,  
  • marketing and advertising cookies.  

Where legally required, cookies are used only after obtaining your consent. 

More information is available in our Cookie Policy. 

 

  1. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, disclosure, or destruction. 

However, no internet transmission or electronic storage system can be guaranteed as completely secure. 

 

  1. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external websites. 

 

  1. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. 

The latest version will always be available on our website. 

 

  1. Contact

For any questions regarding this Privacy Policy or the processing of personal data, please contact: 

Fabriqa d.o.o. 
E-mail: info@fabriqa.hr 
Web: www.fabriqa.hr